Lang Son is one of the 5 provinces and cities that provide the best online public services

On December 28, the National Digital Transformation Department (Ministry of Information and Communications), the Vietnam Digital Media Association jointly organized a program to honor ministries, sectors, localities and businesses with outstanding achievements in the field of providing online public services in 2022. Attending the ceremony were leaders of the Department of Information and Communications of Lang Son province.

Leaders of the Department of Information and Communications (3rd from the right) received the Medal of Honor at the program

The program is organized to honor ministries, sectors, localities and businesses that have initiatives, good practices, and policies to encourage people to use public services.

At the ceremony, the Organizing Committee awarded medals honoring ministries, sectors, localities and businesses for providing the best online public services. In which, Lang Son province is one of the five provinces and cities that provide the best public services.

In 2022, the Provincial People’s Committee has advised the Provincial People’s Council and the Provincial Standing Committee to issue directives and implement documents to promote and improve the efficiency of providing and using public services in the province. Accordingly, many fees and charges are reduced by up to 40% such as Appraisal of dossiers for grant of land use right certificates; registration of security transactions; issue certificates of land use rights, ownership of houses, properties attached to land, etc. The public online service portal and the provincial electronic one-stop information system have provided 1,816 public online services, including 374 level 2 public online services; 393 level 3 and 1,049 level 4 public online services (reaching 57.67%).

Along with that, many solutions to guide and support people and businesses to use public services have been implemented, notably the virtual assistant platform (iSee Lang Son) to support people and businesses in carrying out administrative procedures. The virtual assistant “iSee Lang Son” is integrated on the Provincial Information Services Portal with more than 12,000 questions to serve people and businesses to look up information, submit documents to solve administrative procedures online through levels 3, 4 public online services; up to now, there have been over 34,000 interactions of people and businesses with the virtual assistant “iSee Lang Son”.